Cancellation & Rescheduling Policy

A paid styling appointment is reserved once the required styling fee has been received. Scheduling an appointment without completing the required payment does not hold the appointment unless Guided Look confirms otherwise in writing.

Discovery Calls are complimentary. If you need to cancel or reschedule, please use your scheduling link or contact Guided Look as soon as possible so the time can be made available to someone else. There is no cancellation fee for a Discovery Call.

• 48 hours or more before the appointment: You may reschedule once at no charge or cancel for a refund of the styling fee.
• 24 to 48 hours before the appointment: You may reschedule the appointment once, but the styling fee is no longer refundable.
• Less than 24 hours before the appointment or no-show: The styling fee is forfeited. A new styling fee is required to book another appointment, unless Guided Look makes an exception for an emergency or other exceptional circumstance.

Shopping Reset appointments reserve a significant block of time and require additional preparation. The following notice periods apply:

• 72 hours or more before the appointment: You may reschedule once at no charge or cancel for a refund of the styling fee.
• 24 to 72 hours before the appointment: You may reschedule once, but the styling fee is no longer refundable.
• Less than 24 hours before the appointment or no-show: The styling fee is forfeited. A new styling fee is required to book another Shopping Reset, unless Guided Look makes an exception for an emergency or other exceptional circumstance.

Personal Shopping involves individualized research and curation rather than a standard appointment block. You may cancel for a refund before Guided Look begins substantive sourcing or curation work. Once sourcing, research, curation, or preparation has begun, the Personal Shopping styling fee is nonrefundable because the service time has already been committed. If you are unsure whether work has begun, contact Guided Look before canceling.

A complimentary reschedule should generally be rebooked within sixty (60) days of the original appointment, subject to availability. Repeated scheduling changes may require a new booking or additional payment if they materially disrupt reserved time or preparation. Guided Look will communicate any additional charge before confirming the change.

Please arrive or join on time. If you arrive late, Guided Look will make reasonable efforts to complete the service, but the appointment may still end at the originally scheduled time to avoid affecting other clients. Significant lateness may reduce the amount of material that can be covered. If lateness makes it impracticable to provide the service, the appointment may be treated as a late cancellation or no-show.

If illness, a genuine emergency, severe weather, transportation disruption, or another exceptional circumstance prevents you from attending, contact Guided Look as soon as reasonably possible. Guided Look may waive or modify the standard policy in appropriate circumstances. Exceptions are not guaranteed and are considered case by case.

If Guided Look must cancel or reschedule your paid service, you may choose either a new mutually available appointment time or a refund of the amount paid for the affected service. Guided Look is not responsible for unrelated travel, lodging, merchandise, childcare, or other third-party expenses unless expressly agreed in writing.

This policy applies to Guided Look styling fees. Clothing, accessories, beauty products, alterations, or other merchandise purchased from third-party retailers are governed by the retailer’s own return, exchange, shipping, and cancellation policies. Your shopping budget is separate from Guided Look’s styling fee unless expressly stated otherwise.

Use the cancellation or rescheduling link in your appointment confirmation when available. You may also contact Guided Look at contact@guidedlook.com. The time your cancellation or rescheduling request is received will determine which notice period applies.

If you are unsure how this policy applies to your booking, contact us before your appointment:

Guided Look
San Francisco, California
contact@guidedlook.com